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薪資︰ 3千-3.5千 經驗︰不限 企業類型︰全服務中檔酒店/4星級
地區︰山東-青島 食宿︰提供食宿

崗位描述︰1、負責進店客人的迎送、行李運送等服務,以熱情禮貌規範的服務,樹立酒店優質的服務形象。2、為酒店的賓客提供符合酒店標準的、專業的服務,協助重要賓客的入住和離店。3、熟悉酒店產品和有關本市的旅游信息,能夠為賓客提供基本的問詢服務和安排出行服務。4、確保工作區域內的所有設備處于良好工作狀態。任職資格︰1、身體健康,品貌端正,年齡在45歲以下,身高在1.70以上。2、善于同賓客交往、溝通,樂于從事服務工作且能夠承擔夜班。3、具有酒店行業經歷、能夠用英語進行簡單對話的優先錄用。

薪資︰ 4千-4.5千 經驗︰不限 企業類型︰物業管理
地區︰廣東-深圳 食宿︰提供住

崗位職責1.查看交班記錄,了解上一班的移交事項,並負責處理;2.熟悉預訂資料,了解客情,尤其要記住即將來電的貴賓、常客的姓名,了解酒店的所有活動;3.熟悉酒店有關客房銷售的各項政策,向來店賓客推銷客房,努力爭取最好的經濟效益;4.熟練總台各項專業業務和技能,搞好對客服務;5.熟練掌握店內信息,提供準確的問訊服務;6.負責為下榻酒店的賓客辦理入住登記手續;7.負責客房鑰匙的管理和發放工作並嚴格遵守驗證制度;8.制作有關報表,為其它部門提供準確的接待信息。崗位要求1.性格開朗、頭腦靈活、工作踏實,具有較強的服務意識、推銷意識和責任感;2.通曉各項對客政策、設施設備及服務種類以及工作程度和規範。

薪資︰ 3千-4千 經驗︰不限 企業類型︰國內高端酒店/5星級
地區︰上海-浦東新區 食宿︰提供食宿

1.確保自己的服飾、發型整潔、淡妝等方面全部符合規定的要求。2.查看交班記錄,了解上一班的移交事項,並負責處理。3.熟悉預訂資料,了解客情,尤其要記住即將來店的貴賓、常客的姓名,了解酒店的所有活動。4.熟悉酒店有關客房銷售的各項政策,向來店賓客推銷客房,努力爭取最好的經濟效益。5.熟練總台各項專業業務和技能,搞好對客服務。6.熟練掌握店內外信息,提供準確的問訊服務。7.負責為下榻酒店的賓客辦理入住登記手續。8.負責客房鑰匙的管理和發放工作並嚴格遵守驗證制度。9.制作有關報表,為其它部門提供準確的接待信息。

薪資︰ 5千-7千 經驗︰不限 企業類型︰國際高端酒店/5星級
地區︰上海-閔行區

Essential Responsibilities:基本職責︰ Supervises front desk staff to insure smooth and efficient operation during the assigned shift.督促管理當值期間前台接待工作,確保提供優質高效的服務。Communicates effectively both orally and in writing to provide clear direction to staff. Assigns and instructs guest service agents in the details of work Observes performance and encourages improvement.與員工有效的溝通,提供明確指示,關注員工的表現並給予激勵Uses creative management skills to solve guest and team member problems. Ensures compliance with company standards to ensure consistent high quality guest relations.在遵循酒店規章制度,維持優質高效服務的基礎上設法解決所有賓客及員工遇到的困難和問題。Manages desk, resolves guest concerns, and handles emergencies and other challenges that may occur during the assigned shift. Implements resolutions by using discretion and judgment.管理前台,用敏銳的判斷力和決斷力對當值期間的突發狀況予以迅速解決。Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues and situations from both guests and team members. Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.友好誠摯的問候,耐心傾听,溝通並解決所有賓客與員工的困難和問題。在團隊中起到表率作用,能應酒店需求調整工作時間。In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.Supports and motivates front desk team members by leading by example and employing competent and consistent management practices.通過訓練及一致的管理,領導和激勵團隊員工.Actively takes part in training the team, supporting and leading formal training sessions and focusing on the job training to ensure that all team members are of the same standard. Also attends training where and when required.積極地參加職業培訓,讓員工保持水平一致。Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.做員工的導師,提高員工水平,促進他們完成所設立的目標。Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines.確保員工手冊,中國的勞動法,HR指南的一致性,必要的時候提供培訓。Is involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career.培訓部門高潛能員工,促進工作水平的提高及進一步的職業規劃。Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,為酒店發展提供創造性的建議,為顧客和整個團隊提供高品質服務。Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.簡單易懂的培訓新員工,使其盡快達到勝任工作的最低標準,了解公司的期許與要求。Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.為顧客提供熱情周到的服務,有賓至如歸感。Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, and reservation information confirmed Honors and Frequent Flyer Number enquired about, and method of payment secured.依照預訂為客人辦理入住,核對預訂信息,希爾頓榮譽客會號及航空公司會員號,確保入住登記表的完整性及付款方式安全有效。Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.將客人送至客房,介紹客房布局,確保行李及時送達。。Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行動,及時有效的處理顧客的不滿,適當的時候告知值班經理或賓客關系經理。回訪客人,確保客人對解決方法滿意.Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.維護顧客檔案和信息,確保預訂的有效性和準確性。Acts as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.作為VIP客人最先聯系到的部門,要確保他們的個性化服務。Liaises with Sales, Reservations and the Business Development team to handle corporate.協銷售,預定和商業發展團隊共同為客人提供服務.Promotes HHonors and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonors members receive personal and professional service that recognizes them as important guests and that their benefits are received.引入新的榮譽客會會員,確保會員應得利益,為會員提供優質專業的服務。Allocates rooms in accordance to the guests’ reservation, preference and remarks, maintaining a systemized and sales focused approach to room inventory management.按照客人的預定或喜好安排房間,並做詳細目錄管理。Ensures that guests’ profiles and information is input in to the Police Report system in a timely and accurate way.確保賓客檔案信息及時錄入公安申報系統。Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希爾頓品牌標準。Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.掌握希爾頓酒店集團的基本概況。Is up to date with information on facilities, attractions, and places of interest, sights and activities in and around hotel.了解酒店周邊地區的最新信息,名勝,風景地等,為顧客提供方便Ensures communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts.確保前台和其他部門間的溝通交流,特別是客房部,餐飲部,財務部等。Maintains the hotel systems to ensure accuracy of information and data, and that it is easy to use and operated in an organized and systemized way. Also Ensures that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.維護酒店電腦系統信息數據的準確性,便于系統操作,確保前台運營設備的正常運轉以及工作區域的整潔清潔。Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Conducts daily briefings, shift handovers, attends meetings and effectively communicates information to team members.確保信息的有效傳遞,尚未完成的事情逐一移交至有關人員,讓賓客滿意。參加日常例會及其他會議。Ensures that the Assistant Front Desk and Guest Service Managers are kept aware and up to date of operational issues.匯報最新的工作進展,確保前廳副經理和賓客服務經理對部門營運狀況的了解。Ensures that the day-to-day functions of the front desk are completed. Including but not limited to Guest Services Manager’s checklist, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, Discount and rate discrepancies, and registration cards.確保前台的日常管理,包括但不局限于工作的監督,房間分配,報告,信用額度核對,電腦數據備份及主帳的核對等。。Checks Registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is actioned upon.核對入住登記表,會議及活動信息,預訂備份等。Completes reports where and when requested, ensuring that they are complete and delivered on time to the respected party.如有要求,提供完整的報告,並及時送至所需部門。Ensures that the front desk is kept stocked and maintained with requisitions and that par levels are maintained and stock tracked.確保日常設設施備用品的維護保養和必需庫存,所有物品記錄有序。Keeps up to date and aware of competitor activities in order to be proactive and create market advantage.警惕商業競爭行為, 促進積極的市場發展。Adheres to the hotel selling strategy of Demand Based Pricing and maintains rate integrity by offering clear, transparent, and value for money rates to guests.根據價格要求向客人提供相應物有所值的物品。Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. In the absence of the Guest Relations Manager, is a part of the Fire Team and takes action accordingly.按照健康安全,危機管理部門,災難處理方法,救火程序執行。在賓客關系經理不在場的情況下,參與救助行動。Adheres strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.嚴格遵守現金收付手續,確保所有收銀員的現金帳目準確無誤,收支平衡。Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.收取現金,信用卡,代金券,公司或第三方付費等服務時要嚴格遵守酒店規定。Maintains safety deposit boxes, ensuring that guests’ valuables are safe and secure at all times.為客人提供保險箱,保證他們的財物安全。Follows up on outstanding accounts to ensure no loss of revenue and secures method of payment for upcoming reservations.跟進擔保預訂及付款方式,確保酒店收入。Maintains the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.確保所有帳單消費的精準性,為客人提供高效快捷的結帳服務Manages costs effectively by minimizing and controlling expenses.控制花費,節約成本。Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商機,用合理的方式提高酒店收入,確保客人感受到物有所值。To undertake any other reasonable task or request as directed by the management.接受部門其他合理的任務或要求的安排。The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.如有必要,該部門有權更改或補充該職位描述。Handles guest relocations as required.幫助客人解決換房間事宜。Performs other duties and responsibilities as assigned or required.應要求擔負其他職責。Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.通過學習希爾頓關愛,把希爾頓關愛理念運用到服務中去。Positions directly reporting to this position (titles):以下職位執行直接工作匯報︰Front Desk Agent前台接待職位要求︰What are we looking for?Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:-Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors-Calm, efficient, and organized with great attention to detail-Excellent personal presentation and communication skills-A passion for delivering exceptional levels of Guest service-Computer literate and able to navigate through Company systems-Professional manner with an emphasis on hospitality and guest serviceWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

薪資︰ 2千-3千 經驗︰1年以上 企業類型︰國際高端酒店/5星級
地區︰湖北-武漢 食宿︰提供食宿

Position Summary 職位概述:Greets and registers guests , providing prompt and courteous service .Check in / out of guests . Resolves guest challenges throughout their stay in our hotel . upgrades guests as required . Promotes hotel services .熱情友好的問候客人,確保提供高效一致的服務。對入住期間的各種需求和問題予以快速解決,銷售酒店各項產品確保利潤最大化。Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .根據預訂優質快速的為客人辦理入住手續,確認相關信息,如:房價,人數等,依客人喜好予以排房。向客人介紹酒店各種宣傳促銷活動及推銷希爾頓榮譽客會給非會員,吸引新會員的加入。指引去房間的方向並解釋房卡的使用方法,向客人分發禮物等。Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates .?確保入住期間的各項需求能有效滿足,幫助客人辦理外幣兌換及結帳手續。接收現金,信用卡,旅行支票,公司或第三方付費等付款方式。Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc .熱情友好的問候客人,對客人的合理需求予以積極恰當的回應。準確提供各種信息如︰酒店營業場所的營業時間及VIP促銷計劃等。Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions.對自己權限範圍內不能予以解決的問題和需求,及時反饋給相應部門和人員予以解決。Promptly answers the telephone and email inquires . inputs messages into the computer and advises other team members of special guest needs . retrieves messages and communicates the content to the guest . Retrieves mail , packages and facsimiles or other special items for customers as requested .?禮貌的接听所有來電,及時恰當的應客人要求處理各種郵件、傳真及轉交物品。Fields guest complaints , conducting thorough research to develop the most effective solutions and negotiate results . Listens and extends assistance in order to resolve problems such as price conflicts , insufficient heating or air conditioning , etc . Remains calm and alert especially during emergency situations and heavy hotel activity . Plans and implements detailed steps by using experienced judgment and discretion .成著冷靜的應對和處理各類客人投訴,如︰客人對價格不滿,空調或供暖系統的不足等。Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.積極的工作,友好的為客人提供服務。Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.?積極參加所需的各種培訓,提高工作能力。Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.致力于酒店工作,為酒店發展提供創造性的建議,為顧客和整個團隊提供高品質服務。Takes an active role in the front desk team, ensuring effective communication and working as a team in order to reach goals and targets.在前台的團隊中起到積極作用,有效的溝通,確保達到目標。Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.為顧客提供熱情周到的服務,有賓至如歸感。Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured.依照預訂為客人辦理入住,核對預訂信息,希爾頓榮譽客會號及航空公司會員號,確保入住登記表的完整性及付款方式安全有效。Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.采取必要行動,及時有效的處理顧客的不滿,適當的時候告知值班經理或賓客關系經理。回訪客人,確保客人對解決方法滿意。Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.維護顧客檔案和信息,確保預訂的有效性和準確性。Ensures that VIP guests are treated personally and recognized as an individual.確保VIP客人個性化服務待遇。Liaises with Sales, Reservations and the Business Development team to handle corporate guests.?協助銷售,預定和業務發展團隊為公司客人提供服務。Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received. ?引入新的榮譽客會會員,確保會員應得利益,為會員提供優質專業的服務。Ensures a prompt and efficient departure, by settling guests accounts as per billing and reservation instructions and ensuring that all guests folios are correct.確保所有帳單消費的精準性,為客人提供高效快捷的結帳服務。Inputs information in to Fidelio regarding guests, ensuring accuracy and that all details are completed and that the information can be clearly understood by other team members.將準確完整的信息錄入酒店管理系統,以便大家分享。Applies Hilton Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.遵循希爾頓品牌標準。Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China.?掌握希爾頓酒店集團的基本概況。Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.了解酒店周邊地區的最新信息,名勝,風景地等,為顧客提供方便。Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and ?IT.與餐飲部,客房部,工程部,IT等進行有效的溝通合作。Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken.對酒店設施設備的非正常運轉予以及時報告,並跟進直至問題解決。Ensures that the Guest Service Manager is kept aware and up to date of operational issues.匯報最新的工作進展,確保賓客關系經理對部門營運狀況的了解。Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis.確保信息的有效傳遞,尚未完成的事情逐一移交至有關人員,讓賓客滿意。參加日常例會及其他會議。Ensures that the day-to-day functions of the front desk are completed. Including but not limited to checklist, trace reports, credit limit checks, and online back-up.確保完成行前台每日的任務,其中包括但不僅限于工作的監督,房間分配,報告,信用 ? ? ? 額度核對,電腦數據備份及主帳的核對等。Checks Registration cards, meeting and function information, billing instructions, and reservation backup to ensure that all information received is actioned accordingly.核對入住登記表,會議及活動信息,預訂備份等。Ensures that front desk stock is managed and not wasted, maintaining costs where able.節約成本,確保存貨不浪費。Keeps up to date and aware of competitor activities in order to be informed.警惕商業競爭行為,並及時上報。Adheres to the hotel selling strategy of Demand Based Pricing and maintains rate integrity by offering clear, transparent, and value for money rates to guests.?根據價格要求向客人提供相應的物品。Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed.按照健康安全, 危機管理部門,災難處理方法,救火程序執行。必要的時候加入 救火。Adheres strictly to standard cash handling procedures, ensuring to balance float and drop the required amount. Manages cash, credit card, city ledger, voucher and all other forms of payment correctly.嚴格遵守現金收付手續,收取現金,信用卡,轉帳,代金券等。Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.收取現金,信用卡,代金券,公司或第三方付費等服務時要嚴格遵守酒店規定。Provides safety deposit boxes to guests, ensuring that guests valuables are safe and secure at all times.為客人提供保險箱,保證他們的財物安全。Follows up on outstanding accounts to ensure no loss of revenue and secures method of payment for upcoming reservations.跟進擔保預訂及付款方式,確保酒店收入。Maintains the efficiency of departure by checking all guests folios to ensure accuracy of charges.確保所有帳單消費的精準性,為客人提供高效快捷的結帳服務。Upsells rooms to higher room and rate categories, ensuring the maximum revenue generation from each guest.從促銷客房轉至高級客房,確保在每個客人身上獲得最大利潤。Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.抓住商機,用合理的方式提高酒店收入,確保客人物有所值。Attempt to communicate with guest in guest’s native language , if applicable .如有可能用客人的母語與其交流。Carries out any other reasonable duties and responsibilities as assigned.完成任何其他合理的職責和被指派的職責。Specific Job Knowledge, Skill and Ability 工作技能技巧要求︰Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error .?能運用計算器材準確無誤的進行各種數據運算。Ability to read, Listen and communicate effectively in English, both verbally and in writing .能用英語有效的傾听和進行溝通。Ability to access and accurately input information using a moderately complex computer system .熟練操作酒店電腦系統。Required Qualifications 必要的資歷要求︰Ability to effectively deal with internal and external customers , some of whom will require high levels of patience , tact and diplomacy to defuse anger , collect accurate information and resolve conflicts .擅長于處理賓客關系,能有效快速的應對處理各種問題。Interpersonal skills to provide overall guest satisfaction.以較強的人際交往能力提高客人滿意度。Ability to work under pressure and deal with stressful situations during busy periods.能在強壓下勝任工作。Preferred Qualifications 更高的資歷要求︰1 or 2 years of related working experience prefered.一至兩年相關工作經驗者優先。

薪資︰ 3千-4千 經驗︰不限 企業類型︰國際高端酒店/5星級
地區︰廣東-深圳 食宿︰提供食宿

- Holds diploma/certificate in Hospitality or Tourism Management desirable.- Good Computer Skills particularly in the use of MS Office.Knowledge of Opera/Fidelio desirable.- Preferable prerequisite knowledge of the Travel/Hotel industry.

薪資︰ 2.5千-3千 經驗︰1年以上 企業類型︰國際高端酒店/5星級
地區︰湖北-武漢 食宿︰面議

1.Diploma or Degree preferably in hospitality or related field.2.Minimum One (1) years relevant experience in a similar position in a renowned international hotel brand.3.PMS and Office software knowledge.4.Excellent oral and written skills in Mandarin and English, excellent interpersonal & communication skills.5.Service oriented with an eye for details.6.Adaptable and flexible and able to embrace and respond to change effectively.  1.酒店管理或相關專業的本科或專科學歷。2.在知名國際酒店內從事至少一年年類似崗位的經驗。3.熟悉並掌握Opera酒店管理系統和各類辦公軟件。4.優秀的中英文听說讀寫能力,人際關系和溝通能力。5.以服務為導向的敏銳洞察力。6.適應性強,靈活並能有效地接受和應對變化。

薪資︰ 2.5千-3千 經驗︰1年以上 企業類型︰國際高端酒店/5星級
地區︰湖北-武漢 食宿︰面議

1.Diploma or Degree preferably in hospitality or related field.2.Minimum One (1) years relevant experience in a similar position in a renowned international hotel brand.3.PMS and Office software knowledge.4.Excellent oral and written skills in Mandarin and English, excellent interpersonal & communication skills.5.Service oriented with an eye for details.6.Adaptable and flexible and able to embrace and respond to change effectively.  1.酒店管理或相關專業的本科或專科學歷。2.在知名國際酒店內從事至少一年年類似崗位的經驗。3.熟悉並掌握Opera酒店管理系統和各類辦公軟件。4.優秀的中英文听說讀寫能力,人際關系和溝通能力。5.以服務為導向的敏銳洞察力。6.適應性強,靈活並能有效地接受和應對變化。

薪資︰ 3.5千-4.5千 經驗︰1年以上 企業類型︰國際高端酒店/5星級
地區︰廣東-廣州 食宿︰提供食宿

崗位職責1.確保自己的服飾、發型整潔、淡妝等方面全部符合規定的要求。2.查看交班記錄,了解上一班的移交事項,並負責處理。3.熟悉預訂資料,了解客情,尤其要記住即將來店的貴賓、常客的姓名,了解酒店的所有活動。4.熟悉酒店有關客房銷售的各項政策,向來店賓客推銷客房,努力爭取最好的經濟效益。5.熟練總台各項專業業務和技能,搞好對客服務。6.熟練掌握店內外信息,提供準確的問訊服務。7.負責為下榻酒店的賓客辦理入住登記手續。8.負責客房鑰匙的管理和發放工作並嚴格遵守驗證制度。9.制作有關報表,為其它部門提供準確的接待信息。崗位要求1.高中以上文化程度,懂得英語。2.性格開朗、頭腦靈活、工作踏實,具有較強的服務意識、推銷意識和責任感。3.通曉酒店各項對客政策、設施設備及服務種類以及總台工作程度和規範。4.相貌端正,身體健康。

薪資︰ 2千-3千 經驗︰1年以上 企業類型︰國內高端酒店/5星級
地區︰廣西-南寧 食宿︰提供食宿

Responsibilities 工作職責1.Attendant to hotel main entrance and concierge counter to greet and assist guests at all times;隨時在酒店主要入口和禮賓台問候和協助客人;2.Control the traffic at the hotel front entrance area, ensure hotel is well represented at the hotel main entrance;管理酒店正門區域車輛交通,確保酒店主要出入口暢通;3.Actively assist all guests in the lobby pertaining to luggage delivery during guest check-ins and check-outs;在入住和退房的高峰期,主動為大堂客人提供行李遞送服務;4.Ensure the safe delivery of all hotel and guest items to the stipulated destinations and maintain proper hotel records of the delivery information according to hotel policy and procedures;確保酒店和客人的所有物品安全送達指定地點,並遵循酒店政策與程序記錄存檔;5.Well know city information and hotel information, familiar with and updated promotion information, provide assistance and directions to all hotel patrons;精通城市、購物中心和酒店信息,熟悉並更新促銷信息,為酒店客人提供幫助和指引;6.Assist the concierge supervisor when the concierge is busy and ensure all guest requests are met with satisfaction;當禮賓台忙碌時協助禮賓主管,確保所有客人要求得到滿意的回復;7.Carries out any other reasonable duties and responsibilities as assigned.執行分派的任何合理任務和額外職責。Job Requirements崗位要求1.2 years and above of related working experience prefered;2年以上相關工作經驗者優先;2.Good team leading spirit and executive ability; 有良好的團隊領導精神及執行力;3.Good oral English,good guest contact skill and service manner.良好的英文口語,良好的對客溝通技巧和服務意識。

薪資︰ 3千-4千 經驗︰不限 企業類型︰全服務中檔酒店/4星級
地區︰廣西-南寧 食宿︰提供食宿

崗位職責1.服從上級的工作安排;2.按照行李服務流程和要求,為抵離客人提供行李搬運服務,並將每次運送情況做好記錄;3.協助做好大堂尋人服務和在大堂放置各類告示牌,及時撤換過期的告示牌並搬至指定的存放地點;4.做好行李服務設備的清潔工作;5.按照服務流程迎送客人,提供拉門服務;6.維護出入車輛秩序,保證上下客車位和車道暢通;7.阻擋精神病患者和衣冠不整者進入酒店,發現異常情況,立即與值班的保安人員或大堂經理聯系,妥善處理;8.準確回答客人的詢問,主動做好服務工作;9.受理客人行李寄存及領取,並做好詳細的存取記錄;崗位要求1.大專以上學歷,具有1年以上從事前廳服務工作經歷;2.工作認真、作風細致、吃苦耐勞、反應靈活;薪資待遇和員工福利1、薪資待遇3000元-4000元2、月休6天;3、工齡工資100元/月.年(五年內逐年遞增100元/月.年);4、轉正後交社保(五險);5、包食宿(住別墅,有空調;含三餐工作餐);6、帶薪年假5天;7、勞保用品(每季度發放);8、優秀員工國內或國外免費旅游;9、酒店業績達標即可發放第13月工資;10、良好的獎勵機制,超額業績實行全民分配獎金;11、酒店為全體員工購買意外險種;12、定期舉行員工生日會、三八節活動、文體活動、酒店年會等。

薪資︰ 面議 經驗︰不限 企業類型︰國際高端酒店/5星級
地區︰廣東-東莞 食宿︰提供食宿

專業知識技能︰ 1. 了解廣東及周邊地區各類相關信息 2. 具有對飯店行業以及前廳部基本知識的了解 3. 良好的英語能力以及溝通技巧

薪資︰ 4千-5千 經驗︰不限 企業類型︰國際高端酒店/5星級
地區︰廣東-廣州 食宿︰面議

崗位職責1.確保自己的服飾、發型整潔、淡妝等方面全部符合規定的要求。2.查看交班記錄,了解上一班的移交事項,並負責處理。3.熟悉預訂資料,了解客情,尤其要記住即將來店的貴賓、常客的姓名,了解酒店的所有活動。4.熟悉酒店有關客房銷售的各項政策,向來店賓客推銷客房,努力爭取最好的經濟效益。5.熟練總台各項專業業務和技能,搞好對客服務。6.熟練掌握店內外信息,提供準確的問訊服務。7.負責為下榻酒店的賓客辦理入住登記手續。8.負責客房鑰匙的管理和發放工作並嚴格遵守驗證制度。9.制作有關報表,為其它部門提供準確的接待信息。崗位要求1.大專以上文化程度,懂得英語。2.性格開朗、頭腦靈活、工作踏實,具有較強的服務意識、推銷意識和責任感。3.通曉酒店各項對客政策、設施設備及服務種類以及總台工作程度和規範。4.相貌端正,身體健康。

薪資︰ 4千-5千 經驗︰不限 企業類型︰國際高端酒店/5星級
地區︰上海-浦東新區

1.對酒店服務行業有一定熱情2.吃苦耐勞

薪資︰ 面議 經驗︰1年以上 企業類型︰國際高端酒店/5星級
地區︰廣東-深圳 食宿︰提供食宿

?崗位概述︰高效、優質、彬彬有禮、熱情周到地幫助客人,回答客人電話、登記客人入住、分配房間、幫助客人帳離店以及滿足客人其它合理的要求。隨時保持高標準和提供優質服務專業知識技能︰良好的英語能力以及溝通技巧具有相關工作經驗者將會優先考慮, 無經驗者需具有良好的外表與積極的態度,學習技能的潛力良好、積極的工作態度

薪資︰ 3千-3.5千 經驗︰1年以上 企業類型︰國際高端酒店/5星級
地區︰廣東-深圳 食宿︰提供食宿

工作範圍及總體職責︰Scope and General Purpose of Job:協助前廳部管理者以“始終提供準確、專業、有效、靈活的服務”為原則管理部門。Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times確保嚴格的房卡管理制度。Ensures the strict control of room keys.與客房部密切合作,確保為住店及預抵貴賓所安排的清潔工作順利進行。Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.協調所有維修和保養工作並上報維修單。Coordinates all Repair and Maintenance and reports maintenance job orders.了解目前房價結構及促銷價格。Understands rate structure and promotional rates available.協助確保凱悅溫情及房務部經典20條的實行。Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.發揚“群策群力”的精神,確保前廳部員工與其他部門在工作中相互支持、靈活變通。Ensures that Front Office employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.根據顧客意見調查結果,確保所有改進措施貫徹執行。Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.以協助和靈活的態度與其他管理層員工密切合作,關注酒店的整體成功和客人的滿意度。Works closely with other management personnel on a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.確保所有客人的信息的準確錄入,並遵循清晰簡潔的原則。Ensures that all guest details are entered correctly in accordance with the principles of clean data.

薪資︰ 4千-5千 經驗︰不限 企業類型︰國際高端酒店/5星級
地區︰上海-浦東新區

1.具有酒店服務熱情2.吃苦耐勞

薪資︰ 3千-4千 經驗︰1年以上 企業類型︰國際高端酒店/5星級
地區︰北京-石景山區 食宿︰提供食宿

崗位職責︰1、在前台提供禮貌和高效的服務; 2、為到達和離店客人辦理登記和退房手續; 3、在賬單系統中修正、更新住店客人的活頁檔案; 4、正確地安排到達客人所需要的房間; 5、根據“團隊指引”,為到達和離店團隊作好所有必需的準備; 6、保證按管理層要求做好每日報表和統計表; 7、保證每個備用金有足夠的流通現金,並經常進行檢查以免短缺; 8、分別與有關公司/旅行社再次確認所有的到達預訂; 9、嚴格控制所有的客房鑰匙,如有異常應向前台主管/賓客服務經理匯報。 任職資格︰1、大專以上學歷,具備一定的英文基礎;2、性格開朗、頭腦靈活、具有較強的服務意識、推銷意識和責任感;3、通曉酒店各項對客政策、設施設備及服務種類以及總台工作程度和規範,可以熟練運用OPERA系統優先;4、相貌端正、身體健康。福利待遇︰1、五險一金、商業險、醫療二次報銷、包吃住;2、各種帶薪假期(年假、病假、產檢假等);3、高額年終獎、節日禮品、工會福利等;4、豐富的員工團建活動、年度旅游等;5、領導nice,工作環境好。

薪資︰ 3千-4千 經驗︰1年以上 企業類型︰國際高端酒店/5星級
地區︰北京 食宿︰提供食宿

崗位職責︰1.查看交班記錄,了解上一班的移交事項,並負責處理。2.熟悉預訂資料,了解客情,尤其要記住即將來電的貴賓、常客的姓名,了解酒店的所有活動。3.熟悉酒店有關客房銷售的各項政策,向來店賓客推銷客房,努力爭取最好的經濟效益。4.熟練總台各項專業業務和技能,搞好對客服務。5.熟練掌握店內信息,提供準確的問訊服務。6.負責為下榻酒店的賓客辦理入住登記手續。7.負責客房鑰匙的管理和發放工作並嚴格遵守驗證制度。8.制作有關報表,為其它部門提供準確的接待信息。崗位要求︰1.五星級酒店前台接待工作經驗優先。2.流利的英文。3.精通各種辦公軟件。4.精通opera系統。

薪資︰ 3千-4千 經驗︰1年以上 企業類型︰全服務中檔酒店/4星級
地區︰遼寧-沈陽

崗位職責1.健全各種問訊資料。2.掌握客房預訂情況,向部門經理報告重要團體和客人的訂房情況,檢查VIP通知單的發送情況,負責VIP接待工作的落實。3.處理前台工作中的差錯,處理賓客有關投訴。4.負責前台財產、設備的使用管理和保養工作,及各類資料的收集、存檔及管理工作。5.檢查每日的報表是否有誤,並及時糾正。6.建立體質良好的賓客關系,努力增加客房銷售。崗位要求1.大專以上學歷,有前台崗位工作經驗1年以上。2.有良好的團隊領導精神及執行力。工作認真負責,作風正派。3.熟練掌握前廳部工作的各個環節和程序。4.身體健康,品貌端正,氣質高雅。5.掌握酒店管理基礎知識,善于同賓客交往、溝通,處理周到、果斷,能獨立處理各種投訴。6.良好的英文基礎。

薪資︰ 3.8千-4.2千 經驗︰不限 企業類型︰國內高端酒店/5星級
地區︰北京 食宿︰提供食宿

 崗位職責1.查看交班記錄,了解上一班的移交事項,並負責處理;2.熟悉預訂資料,了解客情,尤其要記住即將來電的貴賓、常客的姓名,了解酒店的所有活動;3.熟悉酒店有關客房銷售的各項政策,向來店賓客推銷客房,努力爭取最好的經濟效益;4.熟練總台各項專業業務和技能,搞好對客服務;5.熟練掌握店內信息,提供準確的問訊服務;6.負責為下榻酒店的賓客辦理入住登記手續;7.負責客房鑰匙的管理和發放工作並嚴格遵守驗證制度;8.制作有關報表,為其它部門提供準確的接待信息。崗位要求1.高中以上文化程度;2.性格開朗、頭腦靈活、工作踏實,具有較強的服務意識、推銷意識和責任感;3.通曉酒店各項對客政策、設施設備及服務種類以及總台工作程度和規範。底薪3600-3800起另加提成、獎金

薪資︰ 3千-4千 經驗︰不限 企業類型︰國際高端酒店/5星級
地區︰雲南-昆明 食宿︰提供食宿

履行被分配的職責,盡自己所能提高工作效率。不斷監控對客服務水平,通過客人的認可及熱情,確保    任何時間都能最大限度地令客人滿意。同所有客人建立良好的公共關系隨時向客人提供最新,最準確的信息。處理信件、留言信息。向客人提供全面信息及服務。檢查客房情況。房間的控制。為即將到店登記的客人,常客和一些有特殊需求的客人    以及團隊客人提前安排房間。與客房部協調,確保為即將到店的客人提供干淨舒適的房間。上班前打印“班次報表”。繼續完成交班報表協調好可換房間獲得前台夜班發生的需要進一步解決的未決事項。準備好團隊到店和離店的相關工作。完成好外幣兌換和出納的正常工作程序。負責公安外管系統信息傳輸工作。定期檢查接口未輸入的帳單。在每一次與客人接觸時,必須熱情和自然地稱呼,向客    人問候。有預定業務時,優先提供昆明索菲特的各項服務,包括接受客房,餐廳,客用車以及其他各項預定業務,優先考慮雅高酒店集團。與禮賓部協調換房事宜。隨時保持前台的整潔。Contribute to overall operational efficiency by performing relevant duties as assigned.Monitor guest service constantly, ensuring that at all times maximum guests satisfaction is being achieved through guests’ recognition and prompt cordial attention.Establish good public relationships with all guests.Provide guests with the most accurate and up-to-date information at all time.Handle mails, messages.Give general information and general help to guests.Check house status.Rooms ControllingPre-assign rooms for pre?registered, specific guests (VIPs), special requests reservations and tour groups.Coordinate with Housekeeping on the turnover of rooms to ensure availability of vacant clean rooms upon guests’ arrival.Print ‘Shift Report’ at the beginning of each shift.Follow up on ‘Trace’ report.Coordinate room change.Obtain briefing from front desk and GRM overnight  on outstanding matters requiring further  attention.Prepare groups arrivals and departures.Perform check-ins and check-outs.Perform foreign currency exchange and other cashiering functions.PSBMonitor “Interface Lost Postings” regularly.Must greet all guests with warm and natural standard at every guest contact point.Take reservation for rooms, restaurants, limousine and other reservations for elsewhere, prefer within Accor Group.  Coordinate room change with Concierge.Keeps Front Desk work areas neat at all times.

薪資︰ 2.5千-3.5千 經驗︰不限 企業類型︰國際高端酒店/5星級
地區︰河南-鄭州 食宿︰提供食宿

1.查看交班記錄,了解上一班的移交事項,並負責處理。2.為客人提供問詢、打印、復印、傳真等秘書商務服務。3.熟悉酒店有關客房銷售的各項政策,向來店賓客推銷客房,努力爭取最好的經濟效益。4.熟練掌握店內信息,提供準確的問訊服務。5.協助酒店前台完成接待任務。

薪資︰ 3千-4千 經驗︰不限 企業類型︰國際高端酒店/5星級
地區︰河南-鄭州 食宿︰提供食宿

1. 迅速準確的為客人辦理入住及退房。2. 對客人友好全面的服務,讓客人感受到酒店的熱情。3. 準確找到客人的數據及賬單。4. 獲取客人的習慣及入住體驗5. 最大限度的招募樂雅會會員6. 酒店政策允許下最大限度滿足客人需要

薪資︰ 2千-3千 經驗︰不限 企業類型︰國際高端酒店/5星級
地區︰河南-鄭州 食宿︰提供食宿

1.協助住客搬遷行李。2.代客交收信件、包裹、便條及電報等。3.負責所有電話詢問及櫃台詢問事宜。4.保持行李搬遷能提供迅速及友善之服務。5.代理行李保管事宜和簽發行李索取標簽事宜。6.保養行李服務設備。7.保持行李儲藏室之整潔。8.收集住客之退房門匙。9.提供大堂正門之開門迎賓服務。10.迎接客人,提供幫助,把客人引領到總台接待處。11.在正門開門及歡迎客人時,如遇雨天,需拿傘方便客人上、下車。12.從總台接待員手中接過鑰匙後,再一次核對鑰匙牌上的房間號碼。13.帶領客人到指定房間及介紹房間設備及其使用方法。14.住客退房時,引領其到收款台辦理退房手續。15.把行李裝上出租車,盤點行李件數及恭請客人確認。16.協助保持大堂區域清潔和整齊。17.對上向禮賓主管報告及負責。18.負責其它由禮賓主管所安排之任務。

薪資︰ 3千-4千 經驗︰不限 企業類型︰國際高端酒店/5星級
地區︰河南-鄭州 食宿︰提供食宿

崗位職責1.查看交班記錄,了解上一班的移交事項,並負責處理;2.熟悉預訂資料,了解客情,尤其要記住即將來電的貴賓、常客的姓名,了解酒店的所有活動;3.熟悉酒店有關客房銷售的各項政策,向來店賓客推銷客房,努力爭取最好的經濟效益;4.熟練總台各項專業業務和技能,搞好對客服務;5.熟練掌握店內信息,提供準確的問訊服務;6.負責為下榻酒店的賓客辦理入住登記手續;7.負責客房鑰匙的管理和發放工作並嚴格遵守驗證制度;8.制作有關報表,為其它部門提供準確的接待信息。崗位要求1.大專以上文化程度,流利的英語口語;2.性格開朗、頭腦靈活、工作踏實,具有較強的服務意識、推銷意識和責任感;3.通曉酒店各項對客政策、設施設備及服務種類以及總台工作程度和規範。

薪資︰ 2千-5千 經驗︰不限 企業類型︰國際高端酒店/5星級
地區︰海南-海口

崗位職責1.查看交班記錄,了解上一班的移交事項,並負責處理;2.熟悉預訂資料,了解客情,尤其要記住即將來電的貴賓、常客的姓名,了解酒店的所有活動;3.熟悉酒店有關客房銷售的各項政策,向來店賓客推銷客房,努力爭取最好的經濟效益;4.熟練本職工作的各項專業業務和技能,搞好對客服務;5.熟練掌握店內信息,提供準確的問訊服務;6.制作有關報表,為其它部門提供準確的接待信息。崗位要求1.大專以上文化程度,流利的英語口語;2.性格開朗、頭腦靈活、工作踏實,具有較強的服務意識、推銷意識和責任感;3.通曉酒店各項對客政策、設施設備及服務種類以及總台工作程度和規範。

薪資︰ 3.5千-5千 經驗︰不限 企業類型︰國內高端酒店/5星級
地區︰上海

崗位職責1.查看交班記錄,了解上一班的移交事項,並負責處理;2.熟悉預訂資料,了解客情,尤其要記住即將來電的貴賓、常客的姓名,了解酒店的所有活動;3.熟悉酒店有關客房銷售的各項政策,向來店賓客推銷客房,努力爭取最好的經濟效益;4.熟練總台各項專業業務和技能,搞好對客服務;5.熟練掌握店內信息,提供準確的問訊服務;6.負責為下榻酒店的賓客辦理入住登記手續;7.負責客房鑰匙的管理和發放工作並嚴格遵守驗證制度;8.制作有關報表,為其它部門提供準確的接待信息。崗位要求1.大專以上文化程度,流利的英語口語;2.性格開朗、頭腦靈活、工作踏實,具有較強的服務意識、推銷意識和責任感;3.通曉酒店各項對客政策、設施設備及服務種類以及總台工作程度和規範。

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